Privacy Policy

1. Information we collect

Depending on whether you use Livi Leads as a business or a customer, we collect:

• Account details — name, email, phone number, and business or customer profile information.
• Business operations data — tasks, documents, quotations, invoices, leads, and payroll records you or your team add to your dashboard.
• Customer activity — services you browse, documents you upload, tasks you track, and job applications you submit.
• Payment information, processed through our payment partners — we do not store full card details ourselves.
• Usage data — pages visited, features used, and device/browser information, collected automatically.

2. How we use it

We use the information above to operate the platform, including to:

• Provide the dashboards, tools, and listings described on our features pages.
• Process payments, invoices, and payroll runs you initiate.
• Match customers with relevant services and businesses with relevant leads.
• Send account, billing, and service notifications.
• Improve reliability and security, and develop new features.

3. How we share it

We do not sell your personal information. We share information only in these situations:

• Between a business and a customer where an interaction — a quotation, inquiry, or task — requires it.
• With service providers who help us run the platform, such as payment processors and hosting providers, under confidentiality obligations.
• With Sales Agents or Affiliates strictly as needed to support an account you're associated with, per our Affiliate & Sales Agent program terms.
• When required by law, or to protect the rights and safety of Livi Leads and our users.

4. Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember your preferences (including light/dark mode where available), and understand how the platform is used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

5. Data security

We use industry-standard safeguards, including encryption in transit, to protect your information. No system is completely secure, and we encourage you to use a strong, unique password and enable any additional security options available on your account.

6. Data retention

We retain account and business records for as long as your account is active and for a reasonable period afterward to meet legal, accounting, and dispute-resolution requirements. You can request deletion of your account as described in “Your rights” below.

7. Your rights

Depending on where you're located, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. To exercise any of these rights, reach out through our Contact page.

8. Children's privacy

Livi Leads is intended for business owners, professionals, and adult customers. We do not knowingly collect information from children, and the Jobs & Careers listings are intended for applicants who meet the minimum working age in their jurisdiction.

9. International users

If you access Livi Leads from outside the country where our servers are located, your information may be processed in a different country, under that country's data protection laws.

10. Changes to this policy

We may update this policy from time to time. If we make material changes, we'll let you know through the platform or by email before the change takes effect.

11. Contact us

Questions about this policy? Reach us through our Contact page and we'll get back to you.